Patient Protocols in the Dental Office

Patient Protocols in Reception and Front Office

Our desire is for you to be greeted by a person and not a pile of paperwork. For that reason, if you are able please complete all relevant data requests using our online forms. If you need assistance with the forms, it will be our pleasure to help you fill them out over the phone. Prior to your appointment you will receive a call, text or email to confirm your appointment and review the Covid-19 screening and questionnaire. Your answers will help us determine your risk of being infectious. If we find that your answers confirm that either you or a member of your household could be infected, we will assist you in rescheduling your appointment.

 Once you have arrived in our parking lot, please text or call the office before leaving your vehicle. We will make every effort to keep your appointment on time. However, please be aware that unexpected delays do occur in the dental office setting. We kindly ask that you remain patiently in your vehicle until we are ready for you. As a reminder, please wear a mask to enter the building and whenever possible, present to the office unaccompanied. Restrooms are available on our floor across from the elevator for your use prior to entering our office.

In an effort to protect you and our staff, we have reduced the number of chairs to ensure adequate space for social distancing, we have installed plexiglass barriers at our front desk, and we have eliminated magazines and brochures.

When you enter the office we will take your temperature. We will ask that you apply hand sanitizer over your gloves and wear them the entire time you are in our office. You will be escorted back into your treatment room once all disinfecting and cleaning protocols have been completed.

Patient Protocols in the Treatment Rooms

As part of our new safety measures, we have added air purifiers that contain the most sophisticated HEPA filtration system available as well as UVC treatment for the highest air quality possible.

In the treatment room you will be given a pre-rinse and gargle to use prior to dental treatment to reduce the amount of possible contaminated aerosol produced.

Additional intraoral devices will be used during treatment to reduce the amount of aerosol produced.

We have purchased two Extraoral Dental Suction Systems that will effectively allow us to safely remove droplets and aerosol particles created while providing treatment.

Disposable materials are discarded immediately after each use. Non-disposable equipment is disinfected then sterilized appropriately immediately following use. Patients will wear their disposable gloves upon departing from the office.

We appreciate the cooperation of our patients in helping to protect us and each other as we go through this global emergency together. Due to the increased amount of Personal Protective Equipment (PPE) we are using to keep our staff and our patients safe, there will be a $20 fee per appointment that will be collected at the time of your appointment reservation. We will submit it to the patient’s insurance company, however the patient is responsible for any fee not covered by insurance.